Frequently Asked Questions:
Filmstarjackets.com created below FAQ which help and address the basic needs of our customers. This will save your time and help to understand the process and different issues related to online shopping.
Q: What kind of products this online Store is offering?
Ans: Filmstarjacket online store is offering all the updated jackets and costume from the TV Series, Movies and Celebrities, plus we have leather pant and shoes category as well in our online store.
Q: What is the Filmstarjackets (FSJ) policy about the quality of products?
Ans: Filmstarjackets (FSJ) provide products made from Real Leather (Sheep, Cow, goat, buffalo or Lamskin), Suede Leather, Artificial Leather, Natural Cotton Fabric or Wool.
Q: From where I can place my order?
Ans: Filmstarjacket.com is an online store and you need to place an order directly from our website.
Q: What if I want a jacket which is not available at your website?
Ans: We can stitch any style of jacket in any color. You just need to send us an email with a sketch or image of the jacket with measurements.
Q: How I know the product is made from which material?
Ans: We never hide the material of the product, whenever you place any order you need to select the product material which is mandatory and this is how you know the material of the product.
Q: How I know that I am ordering product in my correct size and fit?
Ans: we have a SIZE CHART available at our website which guide you to select the right size and fit.
Q: Can I order product in custom size?
Ans: Yes, All our products are available at our website can be ordered in custom size as well by providing us your body parts measurement via email.
Q: How the prices of our products are lower than other online stores?
A: We Filmstarjacket online store is basically providing leather jackets and costume in every part of the world and therefor we have bulk production for each of our products and this is how we are able to provide quality products at such low prices.
Q. How much time you will take to deliver orders?
Ans: Shipping and delivery process takes almost 10 days in total (under normal circumstances). 2-3 working days are required for manufacturing and further 3-7 working days are required for delivery.
Q: Which Courier Service do you use?
Ans: We only use fast courier services FedEx,DHL and SkyNet for delivering products over hundred countries.
Q: What is the shipping cost?
Ans: We have a flat shipping cost that is $54.99 for most of the countries. However, for some countries in Eastern Europe, Africa and South America, the cost of shipping is a bit higher due to high postage cost in those regions. But for orders above $249.99 we do not charge any shipping fee.
Q: How do I pay for my order?
Ans: Payment can be made using all major credit and debit cards. Payment can also be made using PayPal. Q: How can I contact Film Star Jackets? Ans: There are three ways to contact us; you can email us at firstname.lastname@example.org, you can filled an online inquiry form available at our website and last you can call us by dialing +1 (518) 639-2227
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